1.1 – This privacy policy (Policy) sets out how Sweetgrass Plastic Surgery and its subsidiaries and related companies (“we”, “us”, and “our”) will collect, use, store, and disclose your personal information that we collect through our products and services (products and services), websites (websites), social media pages, activities, and all other activities relating to our business and operations, as described in this privacy policy.

1.2 – This policy deals with personal information as defined in the New Zealand Privacy Act 2020 (personal information). Generally, we will deal with your personal information in accordance with the New Zealand Privacy Act 2020. We will also comply with applicable privacy laws in Australia, the European Economic Area, the United Kingdom, Canada, and specific states in the United States of America (applicable privacy laws).

1.3 – By using our websites, products, services and/or engaging with us in the ways outlined in this policy, you agree to accept this policy. This policy should also be read in conjunction with our terms of use and our cookies and consent policy.

2.1 – We collect personal information in a variety of ways, which are outlined in more detail below. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you provide personal information to us directly

2.2 – We will collect personal information when you provide it to us during your interaction or engagement with us. This could include when you visit or use our websites, when you purchase and/or use our products and services, when you submit a form through our websites, when you sign a contract with us, when you contact us with questions or request a consultation or support, when you use a chat function on our websites, or when you otherwise engage with us through email, phone, social media, phone or audiovisual call, or via mail.

2.3 – The personal information that we may collect from you directly includes, but is not limited to, details about your identity (including your name and title), location and address, contact and social media details, third party email account credentials, information about your employment and education history, details of any company you are associated with, and recordings of customer calls (including phone and audiovisual).

When we collect personal information automatically

2.4 – We will collect personal information automatically when you visit or use our websites or receive emails from us or from our customers using our products and services. This personal information may include your IP address, usage details, the country you are in, and other information about you and your use of a website or interaction with an email collected through tracking technologies including cookies, web beacons, link redirects, scripts, and iframes (Tracking Technologies).

2.5 – Please see our cookies and consent policy for more information.

2.6 – If required by applicable privacy laws, we will ask for your consent when placing tracking technologies on your device. You can configure your browser settings to disable some tracking technologies on a per-site basis, but this may mean that you cannot use all the features on our websites, or other websites.

2.7 – In regard to email communications, we may collect personal information about you and/or your own customers relating to interactions with emails sent using our systems. We do not store any information from the body of emails with the exception of URLs, so that we can resolve these for recipients. In the event that an email is undeliverable, we will keep it for a maximum of six hours during a re-sending cycle, after which the email is permanently deleted.

When we receive personal information from third parties

2.8 – We may collect and receive personal information from third parties (including third party service providers and third parties with whom we do ordinary business to provide our products and services) who gather personal information from a variety of sources. They may help us by providing additional information to enhance the information that we collect from you and/or automatically.

2.9 – The personal information that we receive from third parties may include, but is not limited to, details about your identity (including your name and title), location and address, contact and social media details, information about your employment and education history, and any company with which you are associated.

Payment details

2.10 – Payment for some products and/or services is made online by way of credit or debit card. When you make a payment for products and services, we will not retain any credit card information except the last four digits and your card’s expiry date for you to be able to identify your card for future payments.

2.11 – When payment is made for products and services by way of credit card, we engage secure PCI-compliant third-party payment system providers who will collect the payment details necessary to process payments.

3.1 – What we do with your personal information depends on the purpose for which it was collected. Your personal information will only be used for purposes directly related to our business activities and the provision of our products and services, and when it is necessary for or directly related to these activities.

3.2 – We may use the personal information that we collect for reasons including, but not limited to:

a) To perform a contract with you, including to:

• Provide customers with our products and services;
• Allow you to open a customer account with us;
• Provide our websites to you and to improve our websites to give you a better user experience;
• Provide customers with technical support;
• Invoice you and/or process payments;

b) For our business purposes, such as data analysis, identifying usage trends, developing new products and services, improving our current products and services, and for the general operation and expansion of our business activities;

c) To communicate with you including responding to your emails, calls, requests, and/or feedback;

d) To advertise and market our products and services to you;

e) To perform our obligations under any contractual arrangement that we may enter into, including where that involves disclosure of information as set out at section 4 below;

f) To protect and/or enforce our legal rights and interests, including defending any claim; and

g) To comply with applicable privacy laws and regulations, and for any other purpose authorised by you, or applicable privacy laws.

3.3 – We may use aggregated information to improve the quality of our products and services, and for statistical and market research purposes, including to analyse the use of our products and services. This aggregated information is not associated with any individual person. We may use this data in aggregate form as a statistical measure, but not in a manner that would identify any individual personally.

4.1 – We may disclose your personal information to third parties in the following circumstances:

• To our subsidiaries, related companies, contractors, business partners, and third-party service providers;
• To payment processors, IT service providers, hosting providers, marketing and communication providers, and customer support providers;
• To comply with any legal or regulatory obligation or in response to lawful requests by public authorities;
• To enforce our terms of service or other agreements;
• To protect our rights, privacy, safety, or property, and/or that of you or others;
• To a purchaser or successor entity in connection with any merger, acquisition, or sale of company assets.

4.2 – Where we disclose your personal information to third parties, we will take reasonable steps to ensure those third parties protect your information in a manner consistent with this policy and applicable privacy laws.

5.1 – You may have rights under applicable privacy laws to access, correct, or delete your personal information, or to object to or restrict certain processing of your personal information.

5.2 – To exercise any of these rights or if you have any questions about this privacy policy, please contact us at:

Sweetgrass Plastic Surgery
218 Brighton Park Boulevard, Suite 101
Summerville, SC 29486
843-264-7973