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Patient Deposit, Cancellation, & No-Show Policy

At SG Aesthetics & Wellness, we are committed to providing every patient with dedicated, high-quality care. To ensure we can reserve the appropriate time and resources for your visit, a deposit is required for select appointments.

Deposit Requirement

A $50 non-refundable deposit is required at the time of booking for the following appointments:

  • All new patient appointments
  • Established patient consultations
  • Dermal filler appointments

This deposit secures your appointment and allows us to reserve dedicated time with one of our licensed providers.

What Your Deposit Covers

Your deposit ensures:

  • Your preferred appointment date and time
  • One-on-one time with a licensed provider
  • A personalized consultation and treatment plan
  • Priority scheduling availability

This reflects the professional expertise and time reserved specifically for your visit.

How Your Deposit Is Applied

Your $50 deposit will be applied in one of the following ways:

If you move forward with treatment:
The deposit will be applied toward the cost of your service performed at that visit.

If you are not a candidate for treatment:
The deposit may be applied toward skincare products recommended by your provider.

If you choose not to proceed with treatment or products:
The deposit will be applied toward the consultation, which includes your provider’s time, assessment, and personalized recommendations.

Credit Terms

Any applicable credit from your deposit:

  • Must be used within 3 months of your appointment
  • Is non-transferable
  • Is non-refundable

Cancellation & Rescheduling Policy

We understand that schedules can change and appreciate your cooperation in providing adequate notice.

24+ Hours Notice

If you cancel or reschedule more than 24 hours in advance:

  • Your deposit will remain on file
  • You may reschedule your appointment
  • The deposit will still be applied according to this policy

Within 24 Hours of Appointment

Changes made less than 24 hours prior to your appointment will result in:

  • Forfeiture of your $50 deposit, or
  • A $50 cancellation fee charged to the card on file (if no deposit was collected)

This applies to:

  • Appointment cancellations
  • Rescheduling to a different day

Same-Day Time Adjustments

Appointments may be adjusted to another time on the same day without penalty if provider availability allows.

If same-day availability is not available:

  • The deposit will be forfeited, or
  • A $50 fee will be charged

No-Show Policy

A no-show is defined as missing your appointment without notice.

No-shows will result in:

  • Forfeiture of the $50 deposit, or
  • A $50 no-show fee charged to the card on file

Patients who no-show will be required to place a new deposit before booking future appointments.

Failed Payments

If a card on file cannot be processed:

  • The outstanding fee must be paid before scheduling future appointments

Our Commitment to You

We value your time and are dedicated to delivering an exceptional experience at every visit. This policy allows us to respect both our patients’ schedules and our providers’ time while ensuring availability for those ready to move forward with care.